News

Notice for Participants in CARES or THRU programs in 2010

We have learned that certain protected health information of approximately four (4) individuals may have been compromised.  The Salvation Army has insufficient or out-of-date contact information for those individuals. Accordingly, this notice is being provided to notify you that your information may have been compromised if you participated in The Salvation Army’s CARES Program or THRU Program in 2010.

We are posting this notice to you as part of The Salvation Army’s commitment to client privacy. We take client privacy very seriously, and it is important to us that you are made fully aware of a potential privacy issue. We have learned that personal information of approximately four (4) individuals, including name and case management file papers may have been compromised. As you may know, The Salvation Army is currently demolishing its old building at 3612 Cuming Street, Omaha. On June 13, 2017 demolition began at approximately 6:30 am. When housekeeping staff were cleaning the property that afternoon, it was discovered that approximately eleven (11) loose case management file papers, relating to approximately four (4) individuals, had remained within the building prior to demolition and had been released into the property around the old building. The discovered papers were collected and staff patrolled the campus for additional documents. By 3:00pm on June 13, 2017 all documents had been collected and no additional documents were discovered in subsequent days.  We have not received any indication that the information has been accessed or used by an unauthorized individual.

Steps you should take to protect yourself from potential harm resulting from this breach include:
  • Contact us (see contact information below) to determine whether you are one of the effected individuals.
  • Contact any one of the three credit monitoring bureaus below to place a fraud alert on your credit report. This can help prevent an identity thief from opening additional accounts in your name. Whichever credit bureau you choose to contact will work with you to confirm the fraud alert and will automatically notify the other two bureaus. In addition, all three of these bureaus will provide you with a credit report free of charge.
  • Equifax: (888)766-0008; www.fraudalerts.equifax.com. General: (800) 685-1111, www.equifax.com, P.O. Box 740241, Atlanta, GA 30374-0241.]
  • Experian: (888) 397-3742; https://www.experian.com/fraud/center.html.; www.experian.com; P.O. Box 9554, Allen, Texas 75013.
  • TransUnion: (800) 680-7289; http://www.transunion.com/personal-credit/credit-disputes/fraud-alerts.page; TransUnion LLC, P.O. Box 2000, Chester, PA 19016. General: (800) 680-7289; www.transunion.com; P.O. Box 2000, Chester, PA 19016.
  • Order your credit reports. By establishing a fraud alert, you will receive a follow-up letter that will explain how you can receive a free copy of your credit report. When you receive your credit report, examine it closely and look for signs of fraud, such as credit accounts that are not yours.
  • Continue to monitor your credit reports. Even though a fraud alert has been placed on your account, you should continue to monitor your credit reports to ensure an imposter has not opened an account with your personal information.

We are investigating how the breach happened by evaluating the filing practices of current and former employees.  Additional training will be provided by any implicated current employee’s supervisor.   

To protect against breaches like this in the future we are committed to ensuring proper and timely filing of all protected health information at our facilities. We plan to perform additional training for staff relating to proper and timely filing of protected health information.

We sincerely apologize and regret that this situation has occurred. The Salvation Army is committed to providing quality care, including protecting your personal information, and we want to assure you that we have policies and procedures to protect your privacy.

If you have any questions, require additional information, or to confirm whether you are one of the ten (10) individuals, please contact Adam B. Kuenning, Attorney, at 1-800-279-3756.

Sincerely,

Don Winkler,
Privacy Officer